Welcome to Hunting Series, where we deliver premium hunting gear with the same precision you demand in the field. Below you’ll find answers to our most frequently asked questions about products, shipping, returns, and more.

About Our Products

What types of hunting equipment do you specialize in?
We specialize in high-performance hunting gear including:
  • Archery equipment and accessories
  • Big game and specialty decoys (deer, elk, antelope)
  • Hunting calls and attractants
  • Optics including binoculars
  • Camera systems for hunting
  • Backpacks and hunting bags
  • Specialty accessories like choke tubes, barrel dampeners, and face paint
How do I choose the right decoy for my hunt?
Our decoys are species-specific (deer, elk, antelope) and designed for different hunting scenarios. Consider the game you’re pursuing, terrain type, and hunting season when selecting. Our hunt experts can provide personalized recommendations based on your specific needs.
Pro Hunter Tip: For best results with decoys, match them to the gender and age class of animals in your hunting area during that season.

Ordering & Payment

What payment methods do you accept?
We accept all major payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change or cancel my order after placing it?
You may request order changes within 1 hour of placement by emailing [email protected]. After this window or once your order enters processing (typically within 1-2 business days), changes cannot be accommodated.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods tailored for hunters:
  • Standard Shipping ($12.95) via DHL or FedEx – 10-15 days after dispatch
  • Free Shipping (orders over $50) via EMS – 15-25 days after dispatch
How long does order processing take?
Our warehouse team processes orders with hunter efficiency:
  • Processing time: 1-2 business days
  • Orders placed before 12 PM PST often ship same day
  • All orders include detailed tracking
Do you ship internationally?
We serve hunters worldwide with two exceptions:
  • Select Asian regions (due to import restrictions)
  • Remote locations with limited carrier access
Contact us if unsure about delivery to your location.
Pro Hunter Tip: For time-sensitive gear before opening day, always opt for Standard Shipping and order at least 3 weeks in advance to account for any unexpected delays.

Returns & Exchanges

What is your return policy?
We stand behind our gear with our No Quibble Guarantee:
  • 15-day return window from delivery date
  • Items must be unused and in original packaging
  • Contact our team to initiate a return
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. The time for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different item, please place a new order after receiving your refund.

Account & Technical Support

How do I contact customer support?
Our hunt experts are ready to assist: We typically respond within 24 hours during business days.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
Remember: At Hunting Series, we deliver more than packages – we deliver confidence in the field. When that trophy moment comes, you shouldn’t be worrying about your gear. You should be ready.